Refund policy
Returns & Store Credit
I want you to absolutely love your Inga Vaughn jewelry! If something isn't quite right, you have 30 days after receiving your item to request a return for store credit toward an item of equal or greater value.
To be eligible for store credit, your piece must be:
- In the same condition you received it
- Unworn and unused with tags
- In its original packaging
- Accompanied by your receipt or proof of purchase
How to start a return: Simply reach out to me at help@ingavaughn.com and I'll take care of everything! Once your return is approved, I'll send you a prepaid return shipping label with clear instructions. Please don't send items back without contacting me first - I won't be able to process returns that arrive unexpectedly.
Damages & Issues Please inspect your order as soon as it arrives! If anything is defective, damaged, or if you received the wrong item, contact me immediately at help@ingavaughn.com so I can make it right.
Items I can't accept for return:
- Custom or personalized pieces (since they're made just for you!)
- Sale items and gift cards
- One-of-a-kind designs
If you have questions about whether your specific piece can be returned, just ask!
Exchanges The quickest way to get exactly what you want is to return your current item for store credit, then place a new order for your preferred piece.
The Return Process Once I receive and inspect your return, I'll let you know if it's approved. If everything looks good, you'll automatically receive store credit to use on your next Inga Vaughn purchase!
Questions? I'm always here to help at help@ingavaughn.com