Refund policy

Return, Exchange & Sizing Policy

I want you to absolutely love your Inga Vaughn jewelry! If something isn't quite right, I am here to help you navigate a store credit return, exchange, or sizing inquiry.

Custom & Made-to-Order Pieces

Every piece at Inga Vaughn is hand-sculpted, fired, and finished to order in my studio. Because each item is individually crafted upon purchase:

 Final Sale: All custom orders, personalized pieces (including engravings), one-of-a-kind designs, sale items, gift cards, and made-to-order rings set with special-order stones (such as Old Mine cuts and Old European cuts) are final sale and non-refundable.

 Specialty Stones: Specialty and heirloom-style stones are ordered specifically for your custom commission and cannot be returned, swapped, or canceled once production has begun.

Ring Sizing & Fit Responsibility

Because all rings are hand-sculpted from solid metal clay and fired to order, accurate sizing is the buyer’s responsibility.

 Sizing Notes: Please review the specific sizing notes on each product listing carefully before placing your order, as profile shape, top-heavy weight, and band width affect how a ring fits on the finger.

 Natural Variations: Silver and bronze metal clay have natural shrinkage rates during the firing process. While every effort is made to achieve your exact requested size, minor sizing variations are an inherent characteristic of the craft.

 Sizing Assistance: If you are unsure of your ring size, I strongly recommend having your finger measured with a standard ring sizer prior to ordering.

 Resizing: Due to the hand-sculpted nature of solid metal clay and setting techniques for specialty cut stones, pieces generally cannot be traditionally resized.

Natural Oxidation & Tarnishing

Solid .999 fine silver and solid bronze naturally react over time to environmental factors, air exposure, skin chemistry, moisture, and soaps. This natural oxidation (tarnishing or patina) is an inherent property of solid metals, not a product defect or craft flaw.

 Returns & Exchanges: Requests for returns, refunds, or exchanges based on natural tarnishing, skin reactions, or patina development will not be honored.

 Maintenance: Oxidation is easily managed at home using a soft polishing cloth or a mild polishing paste to restore your piece to its bright finish whenever desired.

Store Credit Returns & Exchanges

For eligible, non-custom items, you have 14 days after receiving your item to request a return for store credit toward an item of equal or greater value.

To be eligible for store credit, your piece must be:

 In the same condition you received it (unworn, unused, and undamaged)

 In its original packaging with any attached tags

 Accompanied by your receipt or proof of purchase

How to start a return: Simply reach out to me at help@ingavaughn.com before sending anything back. Once your return is approved, I will send you a prepaid return shipping label along with clear instructions. Please do not send items back without contacting me first, as unexpected returns cannot be processed.

Exchanges: The quickest way to get a different size or piece is to complete the return process for store credit, then place a new order for your preferred piece.

Once I receive and inspect your returned item, I will notify you of the approval. Once approved, your store credit will automatically be issued for you to use on your next purchase.

Damages & Issues

Please inspect your order as soon as it arrives! I take immense pride in the structural integrity of every piece that leaves my bench. If your order arrives damaged in transit, defective, or if you received the wrong item, please contact me immediately at help@ingavaughn.com with photos so I can make it right.