Shipping policy

SHIPPING POLICY

Processing Time All orders are carefully packaged and ship within 3-5 business days of purchase. Custom or bespoke pieces may require additional time, which will be communicated at the time of order.

Shipping Regions & Rates

We currently ship to the United States, Canada, United Kingdom, Europe, Australia, and New Zealand.

United States (Domestic)

  • Economy shipping: Starting at $4.90
  • Standard shipping: Starting at $6.90
  • Free shipping on orders over $[75
  • Estimated delivery: 3-7 business days

Canada

  • Flat rate: $15 CAD
  • Estimated delivery: 7-14 business days

United Kingdom & Europe

  • Flat rate: £15 GBP
  • Countries served: United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Ireland, Denmark, Sweden, Norway, Switzerland, Austria, Portugal, Finland, Poland, Greece
  • Estimated delivery: 7-14 business days

Australia & New Zealand

  • Flat rate: $22 USD
  • Countries served: Australia, New Zealand
  • Estimated delivery: 14-28 business days

Tracking & Insurance All shipments include tracking information, which will be emailed to you once your order ships. We recommend insuring high-value orders for added protection.

International Customs, Duties & Taxes International customers (Canada, UK, and Europe) are responsible for all customs duties, import taxes, VAT, and fees assessed by their country. These charges are not included in your order total and are collected by your local customs authority upon delivery. We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information about potential fees.

Delivery Timeframes Delivery estimates begin once your order ships and may be affected by customs processing, holidays, or carrier delays. We are not responsible for delays caused by customs clearance or carrier issues beyond our control.

Care & Packaging Each piece is carefully packaged with protective materials and includes care instructions to help you enjoy your jewelry for years to come.

Questions? If you have questions about shipping or need assistance with your order, please contact us at help@ingavaughn.com